We have been receiving many complaints from users due to late delivery. Many are requesting orders to be force canceled and are stating that they do not wish to use our website any longer. This issue affects not only the reputation of our websites, but all of the buyers, sellers and affiliates.
We have come to the conclusion that the only way to resolve this issue is to add a force cancel option for buyers after an order is more than 24 hours late. If this occurs there will also be negative feedback added to the service.
Before this in enacted, we want to know if anyone else has a better solution.
We have also given thought to adding a tab in the order for the buyer to simply notify admin. This would generate a help desk ticket that a staff member can look at and make a decision on a case by case basis.