I recently joined a website for a large chain supermarket in my country because I thought they offered online shopping in my area. With my kids with me it is almost impossible to get a decent shop done. If I could do it online I would be so happy.
So anyway after signing up I had a look around their website and tried to place an order but they don't deliver to my area so I wanted to know how I could cancel my account on their website but there was no option to.
I tried to contact them through their contact form, which didn't work. I then got sent a welcome email and there was no unsubscribe button.
I replied to their email voicing my irritation and I told them to remove me from their list.
That was 2 weeks ago and I have received another 2 promotional emails and no response.
Not having an unsubscribe button just leaves your readers annoyed and irritated, especially if they email to unsubscribe and get ignored.
What I don't understand is that businesses pay for different amounts of subscribers and for different amounts of emails sent each month. So the more people on your list and the more emails you send out the more you will be paying.
Surely if this is the case you want to make it as easy as possible to let people unsubscribe when they don't want to receive your emails anymore.
I certainly don't want to be paying for people on my list that just delete my emails or mark them as spam!
Do you have an unsubscribe button onall your emails?